Claire is a senior client services expert with over 20 years’ experience in digital agencies, technology consultancies, and SaaS environments. She has built and scaled multimillion-pound portfolios by delivering digital strategy, optimisation, and growth for enterprise brands, public sector organisations, and ambitious scale-ups.
Known for her commercial focus and strategic clarity, Claire builds trusted partnerships that connect business goals with measurable outcomes. Her blend of senior stakeholder management and hands-on leadership ensures delivery that is not only aligned to strategic priorities but efficient, value-driven, and future-ready.
My Role at Formula
In her role as Senior Client Services Lead, Claire works closely with clients to understand their commercial priorities and shape digital strategies that drive retention, growth, and long-term value. She leads performance reviews, renewals, and account planning, spotting opportunities for strategic expansion and continuous improvement.
Claire is a true partner to her clients — an extension of their teams — bringing commercial rigour, clarity, and collaboration to every project and relationship.
Career Highlights
Throughout her career, Claire has grown and retained multimillion-pound client portfolios with structured account development and leadership. She has led successful competitive renewals, delivered high-impact digital initiatives, and advised on transformation, personalisation, and optimisation strategies.
Alongside client delivery, Claire has introduced process improvements that boost team efficiency and client satisfaction, mentored account teams, and contributed to thought leadership across multiple organisations.
Outside of Work
Outside the office, Claire volunteers as a mentor supporting young women with confidence and career development. She is passionate about continuous learning, with recent focus areas including digital innovation and responsible AI.
She enjoys hot yoga, fitness, travel, and creative pursuits including music, film, and interior design — bringing energy, curiosity, and balance to both her professional and personal life.
Quick Fire Q&A
- What’s one thing every successful client relationship needs?: Trust, transparency, and shared accountability.
- What motivates you most in your work?: Seeing strategic thinking turn into measurable commercial growth.
- Biggest lesson from 20+ years in client services?: Digital innovation only delivers impact when it’s grounded in real business goals and supported by strong relationships.
